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Q: Is your company a manufacturer or a trading company?A: We are a manufacturing company based in Guangde, Anhui, with our own factory. We operate a 43,000-square-meter facility equipped with six production lines, with an annual production capacity of 180,000 sets of smart warehouse shelving. We offer factory-direct pricing and customization services.
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Q: What types of product customization are available?A: We offer custom solutions for dimensions, load capacity, colors, and structures for our full range of products, including heavy-duty racking, narrow-aisle racking, mezzanine racking, steel platforms, mold racks, and steel pallets.
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Q: Has the product obtained international quality certification?A: The company fully implements the ISO 9001 quality management system. Our products meet export standards, and we can provide quality inspection reports, material certificates, and other documents required for export.
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Q: What is the minimum order quantity (MOQ)?A: Standard products are available for small-batch trial orders. Minimum order quantities for custom products are subject to negotiation based on specifications. We offer flexible arrangements for international trade orders.
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Q: What is the standard delivery time?A: Standard stock items ship within 7–15 days; custom-made products ship within 15–30 days, subject to order quantity and manufacturing process.
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Q: What types of international shipping packaging and transportation options are available?A: Packaged in waterproof woven bags designed for export, along with cardboard boxes and wooden crates; we support shipping by sea, land, and air, and can arrange delivery according to the customer’s specified port and logistics plan.
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Q: Do you offer design and installation services for overseas projects?A: We offer free warehouse layout planning and 3D design drawings. For overseas projects, we provide detailed installation manuals and remote technical support; in certain regions, we can coordinate with local installation teams.
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Q: What is the product's weight capacity, and what are its intended applications?A: Single-tier pallet racking has a maximum load capacity of 800 kg, while single-tier mold racking can support up to 3 tons. Narrow-aisle racking can reach heights of up to 14 meters and is suitable for applications such as food storage, cold storage, manufacturing, healthcare, and logistics centers.
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Q: Do you provide samples and after-sales support?A: Samples are available (costs will be calculated based on actual expenses); we provide long-term after-sales support for our products, including troubleshooting, spare parts supply, maintenance guidance, and other one-stop services.
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Q: How do I request a quote and what are the payment options?A: Provide drawings, dimensions, and load-bearing capacity for a quick quote; we accept common international trade payment methods such as T/T and L/C, with specific terms subject to negotiation.

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